LG: Life is NOT Good!

February 11, 2006: We purchase a brand-new LG refrigerator, exactly like the one you see in the picture to the left, from Best Buy in Salem, NH. Mistake #1: We don't opt to get the extended store warranty on it.

March 11, 2006: Our refrigerator is delivered. Wow, what an upgrade from the frig we had before!

Late October, 2006: Our wonderful frig starts to make a vibrating noise. I call LG's customer service, and they give me the names of two service providers who can come out and look at the unit. I call both, but neither wants to come out. As I find out later, they don't like working with LG. I can't say I blame them. So I call LG back, and they promise me their "scheduling team" will find someone to come out.

Early November, 2006: "Good News," says LG! They found a technician to come out and look at the unit. Meanwhile, the vibrating noise is getting worse.

November 8, 2006: The technician tells us that we have an evatorator fan motor that is going bad. He calls LG to order a new motor.

November 8-November 11, 2006: LG manages to lose the part order, and brush our problem under the rug. I call them on the 11th, only to be promised that the part is being shipped right away.

November 12, 2006: I wake up Sunday morning to find a dead frig. I call LG. The part is on the way, and they feel really bad. They want to offer me $150 to buy some replacement food. I laugh. I'd have to best Rachel Ray herself to stretch $150 for the next several weeks while I wait for LG to fix the frig. I demand they allow me to use the money towards the purchase of a temporary frig. They agree, and even offer to cover more of the cost, which they later take back.
I go out to Home Depot, and buy the only frig on the floor they can sell, a $347 special. The Home Depot sales guy consoles me in my time of need, adding that he too has had nothing but trouble trying to get LG to make good on their products. Bringing the frig in to my house, I do something to my back that causes me a great deal of pain and a day out of work.

November 13-20, 2006: LG continues to lose my part order, despite several promises to me that it was on the way.

November 21, 2006: I decide I am not going to bed until I know the part is going to be shipped. At 4:30, I get on the phone. By 8:45pm, I was fairly confident the part was to be shipped DHL over night to the technician. LG admits the part had been back-ordered and they didn't follow up in a timely manner. No sh*t, right?

November 24, 2006: The part arrives in the technician's hands.

November 25, 2006: The new moter is installed in my frig, and all seems well. The noise is gone, the frig is working properly, and this SHOULD be the end of the story. But wait...there's more!

November 26, 2006: I wake up to find my frig making a vibrating noise, again. LG promises me they will have a technician come out and look at the frig. I complain, I moan, I b*tch, but they don't listen. I can't even talk to a supervisor, they have to call you back in 48 hours. They want me to call back the technician. I flat out refuse....that is their job, and Frankly, I don't even think the tech wants to work with them anymore anyways. They tell me they will call someone. If they can't fix it this time, I'm going to get a new frig. Yeah, and that might happen in the next three months, if I am lucky. My bet is that they'll try to string this out until February 11, 2007, when my warranty expires.

So, what is the moral of this ridiculously long story that hasn't even been finished yet? DON'T EVER BUY AN LG PRODUCT, EVER!!!!!!

Did you hear that? I said, DON"T EVER BUY ANYTHING FROM LG. LIFE IS NOT GOOD!!!!!!!!!!!!